Refund policy

Return & Refund Policy

We want you to love your purchase. If you're not completely satisfied, we’re here to help.

Return Window
You have 14 days from the date of delivery to request a return.

Eligibility for Returns
To qualify for a return:

  • Item must be unused

  • In original packaging

  • In the same condition you received it

Non-Returnable Items

  • Gift cards

  • Final sale items

  • Personalized/custom items

  • Digital downloads

 

 

How to Start a Return
To initiate a return, please contact us at: howdyholyspur@gmail.com

Include:

  • Order number

  • Reason for return

  • Photos (if item is damaged)

Return Shipping Costs

  • Customer is responsible for return shipping unless item arrived damaged or defective.

Refunds
Once your return is received and inspected, we will notify you of approval.
Approved refunds will be issued to your original payment method within [5–10 business days].

Shipping costs are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.